“Your willingness to jump in and help out doing whatever is needed to achieve success has been so valuable to us! Through your training sessions you have touched all of our employees and have motivated them to perform their best!”
Charlotte Lass – Assistant Medical Group Administrator – Kaiser Permanente – San Diego, CA
“Barbara has a spark that sticks with you long after the training has ended. She is incredibly inspiring, uplifting, informative and truly a master of her craft. She is incredibly easy to work with; communicative, flexible, and extremely reliable.”
Suzanne Bruun Coordinator of Health Improvement Programs, San Francisco Health Plan
Treating your patients right from the first contact to the last is crucial to how they feel when they leave. It only takes one person to ruin the entire experience. That is why getting the proper training for every employee from the receptionist to the medical assistant, to the provider to the billing department all matters. Everyone needs to understand that the patient experience is critical to the success of your practice.
For less than a cup of Starbucks a day, your team could be surpassing your competition by delivering a consistently extraordinary care experience to every patient every time.
“Barbara Khozam’s strategies have the power to change businesses and lives! Her strategic customer service tips absolutely lead to success. She knows her stuff!”
James Malinchak Featured on ABC’s, “Secret Millionaire” Founder, www.BigMoneySpeaker.com
“Her training sessions are common sense and practical, so you can apply them in your work right away. I highly recommend Barbara for any organization – big or small –that takes their client experience very seriously and wants to improve communication and customer service.”
Cheryl Wolfe Director of Training & Development , Buffini & Company
“If after 6 months of use – you see ZERO results, I will deliver a live in person or virtual 1 hour workshop to your team!”
After completing 7 modules your medical staff will learn the importance of providing an extraordinary patient experience and how it affects the patient, the practice, and the bottom line.
Introduction
Patient Experience Protocol and other Communication Tips
Barbara Khozam
As the founder of Barbara Khozam Speaking and Consulting, Barbara is an internationally recognized speaker and trainer having delivered over 1700 presentations to 75,000 people in 12 countries on Customer Service, Patient Experience, Leadership, and Communication. Barbara is known for her “High Energy/High Impact” delivery, outrageous wit, and ability to tackle real issues posed by her audience.
In 2019 Barbara was chosen as the Top Customer Service Consultant of the Year by the International Association of Top Professionals.
Also in 2019, Barbara was awarded the CSP® (Certified Speaking Professional™) from the National Speaker’s Association. Barbara is one of only three women in the world to have achieved BOTH this destination as well as the Toastmaster Accredited Speaker designation.
In 2021, Barbara achieved the Certified Patient Experience Professional (CPXP) designation from the Patient Experience Institute.
In her spare time, you can find her on the beaches of southern California playing the best sport ever invented: Beach Volleyball!